Terms & Condition
TERMS OF SUPPLY - EU
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are Crockett & Jones Limited a company registered established in England and Wales. Our company registration number is 00451921 and our registered office and trading address is 27 Perry Street, Northampton, NN1 4HN. Our registered VAT number is GB 119324286.
2.2 How to contact us. You can contact us by telephoning our customer service team at +44(0)1604 635927 or by writing to us at the address specified in the “Contact Us” page on our website or 17 Magee Street, Northampton NN2 4JT.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you an order acknowledgment.
3.2 If we cannot supply the product.. If, after issuing the order acknowledgment we discover that we are unable to supply the product which you have ordered, we will inform you of this and will not charge you for the product. This might for example be because the product is out of stock for reasons which we could not reasonably foresee or because we have identified an error in the price or description of the product.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Also the colours of the leather which are used to hand craft the products can vary slightly as leather is a natural product.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3 Making sure your measurements are accurate. Please ensure that your size and fitting is correct before placing your order. Our products are supplied in standard UK sizes and the majority are in standard “E” width. Some minor variation can occur between different styles and last shapes.
4.4 Products supplied for private use. We only supply the products for domestic and private use. You must not use the products for commercial or business purposes or re-sell, or offer to re-sell, the products for financial gain.
5. Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).
6. Providing the products
6.1 Delivery costs. The costs of delivery will be as displayed to you on our website and will vary depending upon the method of delivery which you select.
6.2 When we will provide the products. During the order process we will let you know the different delivery options which are available and the estimated delivery times. We will deliver the products to you by courier to the delivery address specified in your order, although we will not deliver to P.O. Box numbers. If you specify a P.O. Box number as your delivery address you must provide an alternative address upon request by us. We will use all reasonable endeavours to deliver the products within the estimated time period specified on our website which will depend on the delivery option which you select. This is not however a guaranteed delivery date.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 If you are not at home when the product is delivered. If no one is available at the delivery address to take delivery, our courier will leave you a note informing you of your options for re-arranging delivery.
6.5 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 9.2 will apply.
6.6 When you become responsible for the products. The product will be your responsibility from the time we deliver the product to your delivery address.
7. Your rights to end the contract
7.1 You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the product, how we are performing and when you decide to end the contract:
(a) If the product is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
(c) If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the product;
(d) Under our goodwill guarantee, see clause 7.4.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(c) you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days from the date on which you (or someone on your behalf) receives the product. In this case you will receive a refund of the price and the cost of delivering the products to you, although this may be subject to the deductions as set out in clause 8.5. These rights are set out in the Consumer Contracts Regulations 2013.
7.4 Ending the contract under our goodwill guarantee.
(a) Even if we are not at fault, you can still end the contract before the products have been delivered to you. If you want to end the contract before the products have been delivered where we are not at fault, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided.
(b) Even if we are not at fault and your cooling off period under clause 7.3 has expired, you can still end the contract within 28 days after the products have been delivered to you provided that you have not worn or used them. If you want to end the contract within this period you must contact us within that 28 day period to let us know. The contract will end immediately and we will refund any sums paid by you for the products provided that there is no evidence of the products having been worn or used. Your right to cancel the contract under this clause 7.4(b) will not apply if you have worn or used the products.
8. How to end the contract with us (including if you have changed your mind)
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on +44(0)1604 635927 or email us at the e mail address specified in the “Contact Us” page on our website. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Complete the Returns Form on your order in your account, on our website.
(c) By post. Complete the returns form that is supplied with your order and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please refer to our Returns Procedure on our website which sets out the different options which are available to you. If you are exercising your right to change your mind within the cooling off period you must return the products within 14 days of telling us you wish to end the contract.
8.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind within the cooling off period) you must pay the costs of return. If you use our returns service as described in the Returns Procedure on our website, then you must pay us the stated fee for using that service. We will deduct this from the price of the products which we refund to you.
8.4 How we will refund you. We will refund you the price you paid for the products (including the original costs of delivering the products to you) by the method you used for payment. However, we may make deductions from the price, as described below.
8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind during the cooling off period under clause 7.3 we may (in addition to any deduction made under clause 8.3 (b) ) reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if they are not in the same condition as they were when delivered to you. If we refund you the price paid before we are able to inspect the products and later discover that they are not in the required condition, you must pay us an appropriate amount.
8.6 When your refund will be made. We will make any refunds due to you as soon as possible and within the time periods set out in applicable legislation. For information about how to return a product to us, see clause 8.2.
9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
(b) you do not, within a reasonable time, allow us to deliver the products to you.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10. If there is a problem with the product
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44(0)1604 635927 or write to us at the address specified in the “Contact Us” page on our website or 17 Magee Street, Northampton, NN2 4JT.
10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights which are set out in the Consumer Rights Act 2015 and other applicable legislation [further details of those rights]
10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products which are not in conformity with this contract you must follow our Returns Procedure which is on our website. We will pay the costs of returning the products to us. If it is obvious on delivery of the products to you that they are defective or otherwise do not conform to the contract and that you intend to reject them, then you should not (where possible) wear or use them before returning them to us.
11. Price and payment
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.2 for what happens if we discover an error in the price of the product you order.
11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions . If we process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
11.3 When you must pay and how you must pay. We accept payment with various credit or debit cards. You must pay for the products in full including delivery costs when you place your order.
12. Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
13. How we may use your personal information
14. Other important terms
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract
14.2 Nobody else has any rights under this contract). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Schedule 1 Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To CROCKETT & JONES LIMITED, 27 Perry Street, Northampton, NN! 4HN (Telephone [ ] E Mail [ ]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/,
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
© Crown copyright 2013.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
What's in these terms?
These terms tell you the rules for using our website www.crockettandjones.com
Who we are and how to contact us
www.crockettandjones.com is a site operated by Crockett & Jones Limited ("We"). We are registered in England and Wales under company number 00451921 and have our registered office and main trading address at 27 Perry Street, Northampton NN1 4HN. Our VAT number is GB 119324286.
To contact us, please visit Contact Us or telephone our Customer Care Team on +44(0)1604 635927.
By using our site you accept these terms
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
If you purchase goods from our site, our terms and conditions of supply (above) will apply to the sales.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly Contact Us.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it including all photographs, images, logos, videos, texts, product designs, styles etc. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You are not permitted to copy, reproduce, modify, publish, distribute or sell any of these works or create any material which is derived from any of them.
You must not use any part of the content on our site for commercial purposes.
Do not rely on information on this site
The content on our site is provided for general information only.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
How to complain about content uploaded by other users
If you wish to complain about content uploaded by other users, please Contact Us directly.
Our responsibility for loss or damage suffered by you
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply (above).
• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
Supplying content for use on our site
If you supply content which you would like us to include on our site then it must be relevant to our business and our products.
Any content you supply for inclusion on our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content supplied by you and included on our site constitutes a violation of their intellectual property rights, or of their right to privacy.
You are solely responsible for securing and backing up your content.
We do not store terrorist content.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our web site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact us via our "Contact Us" page on our website.
Which country's laws apply to any disputes?
Our trade marks are registered
and are registered trade marks of Crockett & Jones Limited. You are not permitted to use them without our approval.